Budget Friendly Inspirational Apparel

What forms of payment do you accept?

All payments are securely processed through a payment gateway. Sacred Creations does not have access to any credit card information. The following forms of payment are accepted: Visa, MasterCard, Discover, Apple Pay, and PayPal. You can pay via checking account using PayPal. We are not responsible for any bank fees. (Overdraft fees, insufficient funds fees). We accept money orders on special orders (bulk orders & etc.).

Sorry, we do not accept international based credit cards, personal checks, cash, or cash-on-delivery (C.O.D.).

What if my billing and shipping addresses are different?

If you have entered a billing address that does not match your credit card or a different billing and shipping address your order will go through our fraud prevention database and this will cause a delay with your order being processed. We do not ship to addresses that do not match that of the credit card used for payment.

How do I know checkout is secure?

We don’t store any of your credit card information and we will never share your personal information with anyone else. Our payment processor handles financial information.

What’s your privacy policy?

Sacred Creations will never sell your personal information to any third party.

What will my personal information be used for?

When you register, we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.

                 What are your sale terms?                                

Prices and item specifications are subject to change without notice. If at anytime you're not completely satisfied with the quality of our products, you may return them to our distribution center.

How is sales tax calculated on my order?

The amount of tax charged to your order depends on the type of item purchased and the destination's Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.

Sales Tax & Exempt Information:

Sacred Creations automatically charges and withholds the applicable sales tax for orders that are delivered to addresses.  If you are a Tax-Exempt organization, you must provide the Tax-Exempt Certificate after your initial purchase.  Sacred Creations will verify all Tax-Exempt Identification number so future orders will not be taxed. We will issue a credit for sales tax on your initial order. Please contact us at Info@mysacredcreations.com with "Sales Tax Exemption" typed in the subject line.

What does copyright © mean?

Copyright can be defined as the "Right to Copy". The party who possesses the "right to copy" is the copyright owner. Under a system of National Laws and International Copyright Treaties, the copyright owner has the "exclusive right" to perform, display, print, record, or otherwise reproduce the work in any way. Others can obtain permission to use someone's copyrighted work by receiving a License from the copyright owner(s) or their authorized agents. Sacred Creations, LLC is an copyright owner for the designs and concepts contained in our online store.Copyright protects works of authorship, such as works of art that have been tangibly expressed. To learn more about United States copyright law, we recommend visiting the Copyright Office link at www.loc.gov.

                             Do products run small/large?                               

Each shirt is made differently so please check the size chart on the shirt page that you are looking at for accurate sizing information

How do I find the right size?

To make sure you order the right size every time, please see our Sizing Charts for specifications for each size.

Do you have a size chart? Where can I find the size chart?

Yes. Size charts vary for individual products and can be found by clicking the “Size Chart” link in the navigate selection drop down menu on the home page.

I ordered the wrong color.

We have made significant efforts to accurately display the colors of products that appear on mysacredcreations.com.  However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect actual product color or finish. If you're not satisfied with your purchase, for ANY reason, we'll take care of you with a full refund or exchange.

What sizes do you carry?     

Unisex Line: S, M, L, XL, and XXL                                      Female Line: M, L, XL and XXL

I ordered the wrong size.

You ordered the wrong size or it did not fit to your satisfaction. Sacred Creations is not responsible for this type of mishap.

How do I wash my Sacred Creations Apparel?

We strongly recommend turning the shirt inside-out before you wash and dry them. Do not put your shirt in a hot dryer. Most of our shirts can be machine washed on COLD, MILD detergent, and tumbled dry on LOW heat, but we recommend hand washing and hanging or laying flat to dry to prevent shrinkage and extend the life of your apparel. In addition, wash similar textured clothes together to prevent damage caused by rubbing against different textures. Fabric rubbing is a fast way to cause pills, and could cause custom printed items to crack and peel from too much friction. We strongly recommend hand washing any shirt that feature a metallic or iridescent design. Do not iron decorated areas. Do not iron decorated areas. Do not dry clean. Do not use bleach or fabric softeners.

How much does it cost to ship?

Exact shipping prices are unknown until you proceed through the checkout process. This depends on the product ordered, the total weight, and where we’re shipping to.                                                                   

How will my order be shipped?

All packages are shipped via the United Parcel Service (UPS), FedEx, and United States Postal Service (USPS). International shipments are delivered by local postal authorities in most cases.

How does rush shipping work?

All orders placed with Express shipping option will ship USPS Express Priority Overnight.  Packaging will still take 1-4 days if the product is in stock, but shipping times will be 1 day for most of the country with some remote parts taking a maximum of 2 days.  

 

Do you ship to military addresses or P.O. Boxes?

We do not ship to PO Boxes. We ship to Military addresses (APO/FPO/DPO addresses) within USPS capabilities.

Sorry, but we cannot offer priority or express shipping for these shipments at this time. 

Do you ship to International locations? 

We ship to many countries around the world. Please make sure you select your country when filling out the billing/shipping information. Tracking capabilities for international shipments differs from country to country. Some packages  might not be eligible for tracking. We can only guarantee delivery within the US.

Does the free shipping offer apply to international orders?

Free shipping offers promoted on Mysacredcreations.com or in promotional emails do not apply to orders being shipped to areas outside of the continental USA (this includes Alaska).

Do you reimburse for customs fees?

No. Also, please keep in mind some countries charge additional customs fees/duties/taxes that are not covered in the cost of your order or shipping charges, and you will be responsible for paying them if required by your country. Sacred Creations cannot be held responsible for these fees.

When will I hear back from Sacred Creations online service agents?

Our customer service hours are Monday-Friday, 9:00 am- 5:00 pm EST. Please allow 24-48 business hours for us to respond to your inquiry.

I’m having trouble placing an order. I follow the prompts, but the site seems to be having technical difficulties. Whom should I contact?

For any technical difficulties, you are experiencing with our website, please contact us at Info@mysacredcreations.com with "Technical Support" typed in the subject line.

Which browser should I use to view your website?

We highly recommend that you browse with the latest version of Mozilla Firefox, Google Chrome, Apple Safari and Microsoft Internet Explorer.

I want to purchase an item that I see on-line, but you don't have my size/color. Will it be coming back in stock?

We like to keep our inventory fresh and full of the season's newest styles. Therefore, some items are not restocked. If you would like to know whether an item will be restocked, please contact us at Info@mysacredcreations.com with "Stock Inquiry" typed in the subject line.

Can I cancel/modify my order once it has been submitted?

Once an order is submitted it cannot be modified or cancelled. Unfortunately, there is no way to change an order once it has been processed, that includes adding additional items, canceling an order, changing quantity, size or color. Once the order is completed and an order number issued no changes can be made. You can return your order by mail as you receive your package.

I would like to return my order.

If you're not satisfied with your purchase, for ANY reason, we'll take care of you with a full refund or exchange.

Are shipping fees refundable?

All shipping costs, including returns costs are non-refundable.

I ordered the wrong item on Mysacredcreations.com. How do I get a refund?

Please contact us at Info@mysacredcreations.com with "Refund Request" typed in the subject line.

How am I going to be refunded?

Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase. Shipping charges and sales tax on shipping are not refundable. When you return your order by mail to our distribution center, a credit will be issued directly toward your PayPal.

When returning by mail, how long will my refund take?

Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.

When will my order be processed? When will I receive my order?

We strive to provide reliable, accurate and timely fulfillment and delivery of orders. If you place your order through our website on a holiday or weekend day, the order will be processed the next business day. Provided that all payment authorization criteria have been met and the order is approved, all orders placed Monday - Friday after Noon EST will be processed within one business day. 

What you should know: 

1. Orders will generally be packaged and shipped within the week. Usually within 1 to 3 days. The maximum packaging time during busy weeks is 5 days. We're closed on weekends and holidays. We'll ship your order out as soon as possible, but sometimes there can be delays up to an extra week when a style needs to be re-ordered. Orders in the USA will generally arrive within 2 weeks from the time you purchase. Please keep in mind International shipping can take longer due to customs processing. When possible, we will post back ordered items expected ship dates in the item description. You can still place your order, but wait times may increase.

2. Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available. Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from the carrier selected and your local customs department. Sacred Creations is not responsible for any of these costs. Tracking capabilities for international shipments differs from country to country. Some packages might not be eligible for tracking. We can only guarantee delivery within the US.

3. We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Orders received prior to Noon Eastern Standard Time (EST) will be scheduled to ship in 1 business day.  Orders received after Noon EST will ship the following business days.  Once your order ships, you’ll receive a confirmation email with tracking information. Due to a high-volume period, your order may take longer than anticipated.

4. Payment amounts are authorized and held by your financial institution at the time orders are placed. Authorized and held amounts will not be available for other purchases. Your debit card and/or credit card will be charged when your order ships. If an order is cancelled, the authorization hold will expire in accordance with the terms of your bank or financial institution. You will be charged for items purchased with PayPal immediately upon order confirmation

For your protection, we may require proof of identity in the event of the following:

These situations may delay our processing of your order. If additional proof of identity is required, we will contact you. Reasons for requesting proof of identity are subject to change at any time.

When will my back order item get shipped?

We make every attempt to have items available in stock, occasionally we may list inventory as back ordered. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. When possible, we will post expected ship dates in the item description. In rare occasions, there are production delays or inventory shortage which may delay the arrival of your item to our distribution center.

How do I cancel my back order item?

Please contact us at Info@mysacredcreations.com with "Back order Cancel Request" typed in the subject line.

What is a Pre-Order?

A pre-order is an order you place prior to the official release date of the product.

Why should I Pre-Order an item?

Pre-ordering ensures you will receive the newly released product and usually at a great introductory price and/or special offer. Pre-order sale prices expires once the item has been officially released. In addition, waiting until the product is officially released may decrease your chances of purchasing the item, especially if its production is limited.

When will I be charged for the Pre-Order?

We will charge your card once your order has processed and, we will ship the item as soon as it’s in stock. We will process your order and authorize your credit card up to 14 days before the product release date.

When will my Pre-order ship?

Pre-order items will have their expected ship dates listed in the product description field. We will notify you should the expected release date changes.

How accurate is the pre-order ship date?

We guarantee that we will always keep the expected date of arrival as up to date as possible. But because we don’t have control over the production of these products, pre-order dates are subject to change without prior notice.

Can I modify or cancel a Pre-Order?

Yes, Pre-ordered items can be modified or cancelled before the item ships.

What if my address changes?    

If you move before your item is in stock, please notify us as soon as possible.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the 'track order' option here and enter your order number and email address or sign into your account. Tracking capabilities for international shipments differs from country to country. Some packages  might not be eligible for tracking. We can only guarantee delivery within the US.

My order was shipped to the wrong address.

Please be sure to enter the correct address when placing orders. Unfortunately, we are not able to change the shipping address on orders once they’ve been processed. Packages returned to us can be shipped again at the cost of the re-shipment.

I got my order, but where's my hard copy receipt?

To stay eco-friendly, we do not automatically include hard copies of receipts when shipping out orders. You will be emailed a digital receipt at the time of purchase. If you would like a hard copy of your receipt, please contact us and we’ll make sure you receive a hard copy receipt

I placed an order, but where's the digital receipt?

If you have placed an order, but have not received a digital copy of the receipt, contact us at Info@mysacredcreations.com and we'll make sure your order went through and resend your receipt.Entitle the Subject Line: DIGITAL RECEIPT.

My rush Shipment arrived later than expected.

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at Mysacredcreations.com is quite enjoyable, and your satisfaction is important to us. Please contact us at Info@mysacredcreations.com with "Customer Experience" typed in the subject line.

If I order multiple products, do they ship in one package?

Depending on the items ordered, your order may ship in multiple packages. Sacred Creations will make every effort to ship your order in its entirety in a timely manner. However, if for some reason, we are unable to do so, a service agent will contact you.

I'm missing an item listed on my packing slip.

Please review your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is shipped, do not hesitate to contact us.

My package arrived damaged, and don’t know what to do.

Damaged packages should be reported to the carrier and a claim should be filed by you. Also, so we can get a replacement or refund issued to you.

My tracking says delivered but I have yet to receive my order. 

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

What happens if I refuse to receive a package?

Any package refused and/or redirected back to us will be charged a fee for additional shipping.   

I purchased a product and now the price is lower. Can I get a price adjustment?

Yes, we will make a one-time price adjustment to the new online price for items purchased online within 7 days of purchase. To request a price adjustment for your online purchase, please contact us at Info@mysacredcreations.com with "Price Adjustment" typed in the subject line.

How can I get coupons?                   

You can sign up to receive emails by creating a mysacredcreations.com account. Simply sign up for email sale alerts to receive coupons and special offers available only to registered users.

Does Sacred Creations have a physical storefront?

Right now, we’re exclusively online, but keep in touch via our official Facebook, Twitter and Instagram. We provide you with the same excellent customer service you except from a brick and mortar store.

I have a comment or an idea for the website. Whom should I contact?

We do everything we can to ensure that you have an enjoyable shopping experience at Mysacredcreations.com, and welcome your comments, feedback, and ideas. Please contact us at Info@mysacredcreations.com with "Customer Feedback" typed in the subject line.

Do you accept wholesale orders?

Yes, we want to work with you. Your first order with Sacred Creations is required to be at least $5,000 worth of merchandise. You must have a brick and mortar store. You cannot be an online only store or a kiosk in a mall. You are required to submit at least one interior and one exterior photo of your store. Please contact us at Info@mysacredcreations.com with "Special Request" typed in the subject line.

Can I place a bulk order?

Yes. Please contact us at Info@mysacredcreations.com with "Special Request" typed in the subject line.

Can you provide a discount for a bulk order?

The larger your order, the larger your discount. This allows us to give fair pricing to all of our customers and provide the best customer service and product possible.

Would you like to be a vendor at a local event?

Yes, please contact us at Info@mysacredcreations.com with "Event Invite" typed in the subject line and we will get back to you as soon as possible.

How do I contact you?

If you have any question that are not on the FAQ page, please email us at Info@mysacredcreations.com. We welcome your emails with any questions you may have concerning our products.